There is normally a minimum order charge of £5 plus postage & packing. Postage and packing within the UK is added to your bill at £2.95 on orders up to £29.99 and £3.95 on orders over £30.00. Orders weighing over 2kg will be sent by Parcel Force and postage will be charged at cost. We will notify you of the postage charge before we send your order to check that the postage charge is acceptable. For orders to the rest of the world, postage and packing will be added at cost: please phone or email for an estimate.

We aim to despatch all orders within 5 working days of receipt, but please allow up to 28 days for delivery. Please order by 20th November for Christmas delivery. All dimensions are approximate.

While every effort has been made to make sure the products have been photographed and detailed as accurately as possible, slight differences in detail may occur. Colour reproduction on a computer monitor can not be guaranteed as accurate. If you are not satisfied with any product at the time you receive it, please inform us and return it within 30 days in perfect condition for a credit, exchange or refund.

Our mailing list is private. We will not pass your details to any other company or individual.

The Pen to Paper online web site offers secure credit card transaction facilities using VeriSign certified Secure Socket Layer (SSL) software. Your credit card details are encrypted and securely transmitted over the Just Add Commerce network and then authenticated by Barclaycard Merchant Services.